All orders will be processed within 48 hours after payment. Due to warehousing and locations, some orders may be delivered as early as one week while other orders can take up to 14 days to arrive.
DSB Avenue only ships within the Continental United States at this time. Our preferred shipping method is the United States Postal Service. At times we will ship by other carriers if it is cost effective.
If you prefer another method of shipping, please feel free to contact us. Be advised that other methods of shipping may have addition costs. If possible, multiple items will be shipped together in order to reduce the cost to you, the customer. We reserve the right to update or change our policy without notice.
**DSB Avenue is not responsible for items that are lost, stolen, or damaged after they have left our warehouse. **
We now offer shipping insurance for all purchases to cover any package that may be lost or damaged during the shipping process. It is available for purchase during checkout for an additional cost. We do recommend all customers to purchase shipping insurance.
Customers are advised to inspect items upon delivery for damages; all requests for refunds, returns and/or exchanges should be addressed to DSB Avenue customer service department within seven days after delivery. We will accept unworn (clothing, shoes Etc:) with original tags and clear garment packaging with SKU label.
We do not accept returns on body jewelry, bodysuits, intimates, face mask, beauty, health products, lotions, soaps and items that state no returns. These products are final sales and non-refundable. unless it is an error on our end. Customers are responsible for return shipping cost unless it is an error on our end. Shipping and handling charges are non-refundable.
Items that do not meet our return policy may be subject to a 20% restocking fee. It is at our discretion to decline a return should any part of the return policy is not met. Shipping and handling charges are non-refundable. Please allow five to ten business days for processing your return. DSB Avenue will contact you should there be any issues with your returned. We reserve the right update or change our policy without notice. Should you have any questions please feel free to e-mail us.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.